Dynamic Technologies - Recent News

MT Mail Migration and Retirement

Wed, 27 Sep 2023 21:54:00 GMT

We would like to announce the retirement and migration of our remaining customers from the MT mail platform.

We recommend that within the next 30 days that all customers work with us to migrate your mailboxes and aliases over to our New mail platform ASP1 Smartermail.

If this doesn't occur MT mail users, mailboxes and aliases will automatically transition to Godaddy's Professional Email (powered by Open-Xchange) which may be more expensive depending on your number of mailboxes.

Along with the sunset of their other services, Media Temple is retiring Media Temple Mail. If not manually migrated to ASP1, Godaddy is automatically moving your Media Temple Mail accounts to Professional Email (powered by Open-Xchange).

We'll send you an initial email communication at least 30 days before your migration, and reminders 7 days and 1 day before your migration.

GRID Webmail Outage (resolved)

Tue, 16 May 2023 20:28:00 GMT

We were notified about 3:30pm today that our legacy GRID webmail was offline. We have determined this is an issue at our datacenter, on their end. We have alerted them to the issue and they are actively looking into it.

All GRID email customers should be able to access their email via an email client during this issue. Settings for our GRID1 email should be found here:

https://support.dytek.net/kb/a123/email-server-settings.aspx

ASP1 Smartermail Major Update

Tue, 25 Apr 2023 15:42:00 GMT

This Saturday, April 29th, 2023 at 10PM MDT (our datacenter) will be performing an upgrade of our SmarterMail email system. During this time, customers will be unable to send or receive email or any other SmarterMail-related tasks. This upgrade is expected to take up to an hour (1 hour) to complete. Beginning at 10PM MDT and ending at 11PM MDT. Incoming emails will be held by our gateways and delivered once the upgrade is complete so that you do not miss an email.

This new SmarterMail release brings 100s improvements, bug fixes, new features and more!

• All new web interface

• Exchange-level features such as Delegation and Extended category support

• A complete overhaul of the WebDAV system

• Improved anti-spam protection and support for reporting

• Blocked tracker notifications

• External sender notification

• Easy unsubscribe

• Sender verification shield

• Improved security, Users can review last connections and location details

• eM Client rework for SmarterMail, making it one of the best email clients for SM

• Improved Online Meetings within SmarterMail and scheduling improvements

• Support for BIMI and favicon message icons alongside contact icons

• And much, much more

For the latest features and improvements with eM Client, you must be running eM Client v9.2.1222.0 or newer.

If you would like to review more about the new release, please visit the SmarterTools blog for more information. If you have any questions or concerns, please contact our support department and we will be glad to help!

GRID Email Sunset and Migration

Thu, 08 Dec 2022 02:50:00 GMT

Update April 2023:

GRID legacy access domains starting with s#### will be retired.

Earlier this year we notified you that the Grid's legacy Access Domains would retire along with the Grid infrastructure. This is an update that the Grid infrastructure is scheduled to be decommissioned on April 28, 2023.

To prevent any disruption in service, please update your Access Domains before April 28, 2023.

Settings are here:

https://support.dytek.net/kb/a123/email-server-settings.aspx

=============================================

After approximately 15 years GRID Mail will be sunset, and all mailboxes will be transitioned to a new platform powered by Open Exchange. We expect this transition to take place the first week of February and will have more details coming as the time gets closer.

This is being done by our datacenter as they are retiring the GRID platform. If you are a GRID email customer and have any questions about this please email us or open a support ticket via our support portal.

If you wish to be migrated to our Smartermail service ahead of this transition we can do that for you at no cost in January and recommend this for many of our customers.

January 2023 Update

As we migrate the last customers from our legacy Grid service to our new Shared Hosting, we are preparing to retire the Grid's infrastructure on March 31, 2023.

Upon retirement of the Grid, you will no longer have access to the Grid's legacy access domains. An access domain is a unique hostname that is assigned to a particular service that is designed to always resolve to your service, regardless of whether any other domains have DNS pointing to the service. This allows for various preview and connection functions.

For Grid, the legacy access domains render as s0000.gridserver.com where "s" stands for "site" and 0000 is a unique number assigned to your account and server.

To prevent interruption to your web and email connections using access domains, we advise all current and former Grid customers to follow the instructions below:

GRID EMAIL

If you are using Grid email with an email client, you will need to verify your client is configured to use your email access domain associated with your account. If not, you must update your client to point to the new XXXX-XXXX.accessdomain.com URL associated with your account.

You can find the correct URL for your service by following the instructions provided in this KB article:

http://support.dytek.net/kb/a123/email-server-settings.aspx

GRID Server Hardware and Software Upgrade Soon (complete)

Wed, 23 Nov 2022 03:33:00 GMT

Update:

Grid hosting servers have been migrated to the new managed cPanel platform.

Intro:

Thank you for being a Grid customer with Dytek. After 15 years, our datacenter is retiring our legacy Grid product and migrating you from your (gs) Grid-Service to cPanel Maximum.

This to inform that your migration is scheduled to start in 7 days. We will send you another reminder 24 hours before your migration begins.

This migration will unlock a whole range of new features, including:

- More control & customization over your sites and hosting

- Better performance & security with the most up-to-date hardware and faster updates.

- New website monitoring tools

Reminders about what you need to know

MIGRATION TIMING

Your migration date is set in approximately 7 days from now. The exact timing will be confirmed via reminder emails sent 24 hours before we begin your migration.

WHAT IS BEING MIGRATED

- Your site(s), hosted files and databases

- New backups will need to be set up using the new system once migrated and old backup files will not be moved

- Your DNS management and email service will remain unchanged

WILL MY SITE(S) BE IMPACTED DURING THE MIGRATION?

We expect site(s) will experience some downtime and we re working hard to limit it as much as possible.

FOR DOMAIN(S) AND DNS USING OUR NAME SERVERS

If your domain(s) and DNS are using our name servers, we will automatically point these to your new IP address as part of the migration process. Once migration is complete, all you will need to do is check that everything is working.

FOR DOMAIN(S) AND DNS HOSTED ELSEWHERE

If your domain is registered with another provider and you are not using our name servers, you will need to update your A record (the IP address your website is pointed to) and direct that domain to your IP address.

We will send your new IP address and a reminder to make the DNS changes once the migration is complete.

In the meantime, your site will continue working via our hosting proxy.

Please contact the company that manages your nameservers if you need assistance.

If you re unsure of who manages your domain, try the GoDaddy WHOIS Domain Lookup tool located at https://www.godaddy.com/whois

Questions?

We re always here to help, reach out to our support team via ticket or email for the quickest response.

DV Servers Hardware and Migrations Soon (complete)

Thu, 01 Sep 2022 21:13:00 GMT

Update 12/20/22:

DV1 and DV2 have been migrated to our new VPS platform. This is now considered complete. We will be combining DV1 and DV2 in the coming weeks and the end result will be only a single Plesk Server DV1/Plesk1

DV1 Plesk Update 12/15/22:

We expect this server to be migrated to our new hardware / OS sometime in the next 12-48 hours. Be aware there may be some downtime. We are working to minimize this and will update you via support tickets.

Update 12/9/22:

We expect this migration (hardware / OS) to occur on December 16-17. You may experience some downtime with your Plesk related services. If you have any questions or requests please submit a support ticket for best response.

Notice:

Our datacenter is retiring our legacy DV product (DV1 / DV2) and migrating you to our new Virtual Private Server (VPS) product over the coming months. The exact timing will be confirmed via reminder emails sent 7 days and 24 hours before we begin the migration.

This migration unlocks a whole range of new features, including:

* "Always on" security through 24/7 network monitoring

* Better performance with the most up-to-date hardware

* Same first-class support

Your hosting package specifications will also be upgraded.

Here's what you need to know right now

* Migration timing: The exact timing of your migration will be confirmed via email reminders 7 days and 24 hours before we begin your migration and will be updated on this page.

* What is being migrated? Your site(s), hosted files, databases, email, and IP addresses will be migrated. New backups will need to be set up using the new system once migrated and old backup files will not be moved. Your DNS management and email service will remain unchanged if it is with our DNS. You will also continue to log in from Plesk.

* Will my site(s) be impacted during the migration? We expect site(s) will experience some downtime and our datacenter is working hard to limit it as much as possible.

* What do I need to do? We will automatically migrate your IP addresses as part of the migration process. Once migration is complete, you will need to check that everything is working and enable your new backups through your website.

* If your domain is registered with another provider and you are not using our nameservers, you will need to update your A record (the IP address your website is pointed to) and direct that domain to your IP address. We will send your new IP address and a reminder to make the DNS changes once the migration is complete. In the meantime, your site will continue working via our hosting proxy. Please contact the company that manages your nameservers if you need assistance. If you're unsure of who manages your domain or DNS, try the WHOIS Domain Lookup tool located at https://lookup.icann.org/en .

Questions?

Send us a ticket or email.

DV1 Plesk Offline (resolved)

Fri, 03 Jun 2022 20:54:00 GMT

6/3/22 - we are actively investigating an issue with the DV1 Plesk server. This may be affecting websites and/or email hosted on DV1 Plesk

GRID Server DNS (resolved)

Mon, 21 Mar 2022 08:59:00 GMT

Update - incident resolved.

Update - After a potential fix was implemented, the DNS lookup failures continued to occur. At this time our investigation continues.

Mar 20, 19:53 PDT

Investigating - We are continuing our investigation into this issue.

Mar 20, 18:25 PDT

Identified - The issue has been identified and a fix is being implemented.

Mar 20, 16:27 PDT

Investigating - Engineers are currently mitigating an issue with the GRID network, which may affect your connectivity to some services. Engineers are currently working on bringing this back to optimal performance.

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:

• Inability to access web, FTP, or SSH.

• Intermittent DNS resolution

TLS 1.0 Support Ending on Servers

Wed, 29 Sep 2021 03:01:00 GMT

Beginning on December 31st, 2021 at 12AM Mountain Time, all shared Windows web servers will be changed to only support TLS 1.2+. This means outdated browsers, FTP clients and Operating Systems that do not support TLS 1.2 will no longer be able to visit and browse your website(s) or access FTP.

What browsers are safe?

Internet Explorer 11
Edge Legacy as well as Edge Chromium (All Versions)
Firefox 27 and higher
Chrome 29 and higher
Safari 7 and higher
Opera 16 and higher

For the majority of users, this change will go completely unnoticed and your services will continue on as normal. For those that use older browsers, FTP clients or are still on an OS such as Windows XP or Windows Vista, you unfortunately may have issues.

Keep in mind that older Operating Systems such as Windows XP, Windows Vista, macOS below 10.9 as well as older versions of iOS and Android may have issues with TLS 1.2 compatibility or have no support for it at all. They were either created before TLS 1.2 was a thing or were built at a time where TLS 1.2 was still in its infancy.

Why is this being done?

For the security of our servers and your website. TLS 1.0 and 1.1 have been insecure for years, while we have not supported SSL 3.0 and lower for many years, it is also now time to retire the older TLS protocols.

If you have any questions or concerns about this, please contact our support department, we will be glad to help!

SmarterMail Blocked and Trusted Senders

Mon, 23 Nov 2020 04:33:00 GMT

We are happy to announce that our SmarterMail blocked and trusted senders feature has been integrated into our anti-spam gateways! This has been a feature that users have been requesting since we switched to our new anti-spam gateways and we are very pleased to announce full integration!

There are a few requirements for the blocked and trusted senders integration to work correctly, lets outline what those are...

Blocked

Blocked senders only run if the "Blocked Sender Action" within SmarterMail is set to "Delete", any other action will result in our anti-spam gateways allowing the email to pass to SmarterMail for handling according to the set action (such as move to junk mail folder).

Trusted Senders

Trusted senders will only pass based on the following rules...

If the sender's domain has an SPF record specified, the SPF record must pass (no FAIL or SOFT_FAIL), this is done to prevent spoofing.
Any attachments must pass our anti-virus/anti-malware scans. We do not allow delivery of messages with identified threats.
Any attachments must not be of disallowed types. For example, .bat, .exe, .msi. .vbs and others.
Any attachment must not be identified as a disallowed type. For example, an exe file with the extension changed to .jpg.

If the sender is flagged as trusted and passes the above checks, the message will be allowed to pass regardless of any blacklists or content check results.

If you make changes to our blocked/trusted senders, the changes are not immediate and can take up to 5 minutes to propagate to our gateways, so please keep this in mind.

As always, if you have any questions, comments or concerns, please let us know!